Terms and conditions
These terms explain what you can expect from OurPace and what we expect from you. We have written them in plain language on purpose. If anything is unclear, just ask us.
Who we are
The party you are contracting with: OurPace is a trade name of G. van der Burg, a sole proprietorship registered with the Dutch Chamber of Commerce under number 61221856, VAT number NL001789720B25, at Vlondertuinen 11, 5247 MX Rosmalen, the Netherlands.
Where these terms say "we", that is G. van der Burg, trading as OurPace; "you" is the person who holds the account.
OurPace is an app for couples who want to lose weight and get fitter together. You log your weigh-ins and workouts, you can see each other's progress, and you get a plan that fits the two of you. You will find it at ourpace.eu. Questions about these terms? Write to us at info@ourpace.eu.
By creating an account and using OurPace, you agree to these terms.
What OurPace is — and what it is not
OurPace gives you general lifestyle information about eating, moving and habits. That is all it is.
OurPace is not a medical device. It does not diagnose, treat, cure or prevent any medical condition.
OurPace is not medical advice. It is not a diagnosis and it is not a treatment. We are not your doctor, dietitian or physiotherapist, and the app knows nothing about your medical situation.
If you are in any doubt, or if there is something medical going on, speak to your GP first. The same goes if you take medication, if you have a condition that affects how you eat or move, or if you notice something while using the app that worries you.
If you are pregnant, breastfeeding or recovering from an illness, an operation or an injury, talk your plans through with a doctor before you start. In some cases the app will ask you to do exactly that before it shows you a plan.
You decide what you do with the information. If something hurts or does not feel right, stop and seek advice.
Your account
You need an account to use the app. You are responsible for your own login details: keep your password to yourself, and let us know if you think someone else has access.
One account per person. You share your progress with your partner, not your login.
You must be at least 18 years old to use OurPace.
We may suspend or close an account if it is used to harm others, to break the law or to disrupt the service.
What OurPace costs, and how you stop
Where we stand today: nobody pays for OurPace. We are in a closed testing phase, everyone who joins now joins as a founder, and we ask no one for payment details. The rest of this section describes the subscription as it will work once we start charging. We tell you before that applies to you, and you are never charged without agreeing to it first.
A subscription to OurPace is per person, not per couple. Each of you takes out your own subscription for your own account, so a couple pays twice. It costs €9.95 per month or €79.95 per year. Both prices include VAT, and there is nothing else to pay: no set-up fee.
Because a subscription is your own, it stands on its own too. If your partner does not take one out, or lets theirs lapse, that changes nothing about yours: you keep the access you paid for, and everything the two of you did together stays visible. Where their current activity would be, the app says their access has ended, and nothing more.
Join after we launch and you get 14 days to try OurPace first. We ask for no payment details at all for that trial, so there is nothing standing by to be charged. At the end of the trial we ask you whether you want to subscribe. Do nothing and the trial simply stops.
A subscription starts on the day you take it out and runs for the period you picked, a month or a year. It does not renew by itself, and nothing is ever collected from your account. We hold no direct debit mandate and no card details. When the period ends, you decide whether you pay for another one.
You pay through our payment provider Mollie. Which methods you can choose from depends on the country your bank is in. Every period is a payment you make yourself, so you go through the payment steps each time — and nothing can ever be taken from you without you doing that.
Shortly before your period ends we email you a reminder with a link to your subscription page, where you pay for the next period. You get at most two of those messages per period: one before it ends, and one on the day the payment window below starts. The link goes to that page and never to a ready-made payment, because a payment link expires — the page makes a fresh one every time you open it.
14 days to pay, with your access intact
When your period ends you have 14 days to pay for the next one. In that time nothing changes for you: you keep full access to everything, and nothing is charged. Pay in time and your new period starts on the day the old one ended, so you do not lose a single day.
Do not pay, and your access stops after those 14 days. That is the whole consequence: no further reminders, no extra charges, no interest, and nothing handed to a debt collector. Come back later, pay, and a fresh period starts from that moment.
This payment window is not the same as the fourteen days you have to change your mind. They happen to be the same number of days, and they are two different things. The payment window is extra time to pay, and it is what this section is about. The right to change your mind is your legal right to undo a purchase and get your money back; that is under Changing your mind below.
Stopping
There is nothing to cancel, because nothing renews on its own. If you want to stop, do not pay for the next period: your subscription runs to the end of the period you paid for, then through the 14 days above, and then it ends. Stopping is not the same as deleting your account; that is under Stopping and deleting your account below, and it cannot be undone.
Because every period is a separate purchase, you see the price before you pay it, every time. If we change our prices, that shows on your subscription page, where you see the price before you pay it, and you decide then whether you want another period. A new price never applies to a period you have already paid for.
If your access ends — because a period went unpaid, or because we had to suspend your account — the app closes. That means the dashboard, your history, your plan, the meal prep, logging weigh-ins and workouts, making a new plan or putting an older one back, the intake and the safety check, and inviting your partner.
What keeps working, whatever happens to your subscription: you can download all your data in one file, manage your profile, change your password, send us feedback, open your subscription page, and delete your account. Deleting individual weigh-ins and workouts is part of the History page, so it comes back with your access — until then, deleting your account removes everything at once, and you can always ask us by email. We never delete anything because a period went unpaid — pay for a new period and everything is there again, exactly as you left it.
Changing your mind (14 days)
This is your legal right to undo a purchase and get your money back. It is a different thing from the payment window of 14 days above, which gives you more time and no money back.
You have fourteen days to change your mind, starting the day you take out a paid subscription. You do not have to give a reason. Email info@ourpace.eu, or use the model withdrawal form at the bottom of this page.
Because you get access to the app straight away, you are asking us to start during those fourteen days. If you then change your mind, we may charge you in proportion to the days you actually had access — nothing more. We refund the rest within fourteen days, using the same payment method you paid with.
Started with the free trial? Then there is nothing to get back from it: the trial costs nothing, we hold no payment details, and it stops by itself if you do nothing. Your fourteen days run from the day you take out the paid subscription, not from the day the trial began.
The same goes if you are a founder: your fourteen days start on the day your first paid subscription begins, after the 12 free months.
Founders
Did you join during the closed testing phase, before we launched? Then you are a founder.
From the day we launch, OurPace is free for you for 12 months. We ask for no payment details in that time and nothing is collected.
After those 12 months you keep the founder price: €5.00 per month or €50.00 per year, per person, VAT included — instead of €9.95 and €79.95. We email you at least 30 days before your first payment, and you decide then whether you want to carry on. Do nothing and nothing is collected — there is nothing standing by that could be.
The founder price stays yours for as long as your subscription runs without a break. Let it lapse and come back later, and the standard price applies.
Stopping and deleting your account
You can stop whenever you want, and it takes nothing from you: just do not pay for another period. Deleting your account is something you do yourself, online, under Profile in the app — no email, no phone call, no waiting for us.
Deleting your account is immediate and permanent: your logged data goes with it and we cannot bring it back. If you are coupled with a partner, their account stays exactly as it is and simply carries on without yours.
Your data
We collect as little as possible, we keep it in the European Union and we never sell it. What we store, why and for how long is set out in our privacy statement.
Availability and liability
We do our best to keep the app working properly and to fix problems quickly. Even so, we cannot promise that OurPace is always available or always free of errors: maintenance, updates and outages happen.
What you do with the information in the app is your own choice and your own responsibility. We are not liable for damage that follows from that choice, or from the app being unavailable for a while.
None of this limits our liability where the law does not allow it to be limited, for example in the case of intent, gross negligence or damage to health or life.
Changes to these terms
These terms will change as OurPace grows — the subscription section certainly will. If we change something, we will tell you before the new version applies to you, so that you can decide whether you want to carry on.
Complaints and applicable law
If something is not right, email info@ourpace.eu. We will get back to you and try to sort it out together.
Dutch law applies to these terms. If you are a consumer, you still keep the mandatory protection that the law of your own country gives you: nothing here takes that away from you.
Contact
Model withdrawal form
You only need this form if you want to use it: a plain email does exactly the same job.
Address the notice to us: OurPace is a trade name of G. van der Burg, a sole proprietorship registered with the Dutch Chamber of Commerce under number 61221856, VAT number NL001789720B25, at Vlondertuinen 11, 5247 MX Rosmalen, the Netherlands. Our email address is info@ourpace.eu and our phone number is +31 6 3092 9060. Send the notice by email, or by post to the address above.
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: a subscription to OurPace.
Ordered on:
Name of consumer(s):
Address of consumer(s):
Email address of the account:
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.
Last updated: 22 August 2026
This is a draft version. It will be reviewed by a lawyer before the first paying customer.